Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, log in to your account at https://account.seavoa.com, go to your Orders, and submit a return or cancellation request. You can also contact us at 89j54ed3@gmail.com. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we'll send you instructions on how and where to send your package. Items must be sent to: Strada Uzinei Nr. 87-89, Carei, Județul Satu Mare, Romania.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / non-returnable items Certain items cannot be returned: perishable goods (food, flowers, plants), custom or personalized products, personal care goods (beauty products), hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return the item you have, and once accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal (14-day cooling-off period) If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of delivery of the last item, for any reason and without justification.

To exercise this right, submit your request through your account at https://account.seavoa.com or contact us at 89j54ed3@gmail.com before the 14-day window expires. Once you notify us, you have a further 14 days to return the item.

Your item must be in the same condition as received — unworn, unused, with tags, and in its original packaging. You'll also need proof of purchase.

We will refund you within 14 days of receiving your return, including the cost of standard outbound shipping. We do not refund premium or express shipping upgrades. Refunds are issued to your original payment method.

The right of withdrawal does not apply to perishable goods, custom or personalized products, digital content once download has begun, or other items exempt under EU law.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to post the refund. If more than 15 business days have passed since approval, contact us at 89j54ed3@gmail.com.